Returns

Returns and Exchanges

We hope and anticipate that you will be delighted with the goods you have purchased from us but with our returns and exchange policy you can feel confident in buying from us, knowing that you can return goods if they are not suitable in any way nor as you has expected.

Should you not be delighted with your purchase or if you need to return them for any reason, you are able to do so within 14 days of receipt. We are happy to offer you an exchange or if you wish a refund, provided that the goods are returned intact and in the same condition as when they were received, un-used, un-washed and in their original packaging with any garment tags still attached.

Please also note that in line with the United Kingdom’s Distance Selling Regulations 2000 you have the absolute right to cancel your order at any time up to the end of the fourteenth (14) working day following the day on which you received the goods. No reason for cancellation needs to be provided, and you have the right to a full refund of all charges if you return the goods within these timescales. Parcels are returned at your own cost. You may exercise this right in writing or by contacting us.

How to return goods

Please obtain a Returns Authorisation which can be done through the “Contact” on the website. Please write this on your delivery note and include within your parcel to return to our warehouse. Once goods have been received all appropriate refunds will be applied as quickly as possible to your original method of payment; and within 5 days of goods being received. It can take 3 or 4 days after we have processed a refund payment for it to appear on your credit/debit card statement.

To ensure you will be credited in full goods, must be returned within the appropriate timescales, in perfect condition, un-used and un-washed and in the original packaging with any garment tags still attached. Please ensure that you also enclose your contact details in case we should need to be in touch regarding your return.

Returns postage fees are payable by the customer, for your own security please ensure that you obtain proof of posting or despatch and obtain appropriate insurance cover as we cannot accept responsibility for goods lost or damaged in transit.

We do want you to be delighted with your order so it would help us to help you if you consider the following before purchase:
  • That the dimensions are correct and the product is fit for purpose
  • You are happy that the fabric and/or finish is correct for you
  • The delivery address requested can receive the product
Goods received back for return or exchange outside of these conditions may be accepted at the discretion of the company, refunds may then be made as a store credit.

Our returns policy does not affect your legal and statutory consumer rights.